About us
Since 1986, HDIS has been dedicated to supporting individuals and caregivers with compassionate service, reliable products, and a commitment to making everyday life easier and more comfortable.
HDIS was founded with a simple but powerful mission: to bring comfort, dignity, and confidence to every person managing incontinence, delivering trusted products directly to the homes that rely on them.
We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. Shipping is FREE on orders over $75.00 inside the continental U.S., where we deliver to all 48 contiguous states - only a small handling fee of $4.95.
Get Started
All it takes is a phone call to a friendly, knowledgeable HDIS Customer Care Representative who will share their warmth and extensive insight with you while answering your questions or helping you decide which products are right for you. We’re happy to send you a sample to try to ensure that the product you choose will work best for your personal needs.
More Selection
HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products. Because we carry such an extensive selection we will have something to fit your needs. And unlike other places, HDIS always has these products in stock and ready to ship the same day you order! Please call us at 1-800-2MY-HOME® if you have any questions that haven't been answered here. Or remember, you can request a free catalog, or make all your purchases, right here from our web site!
Industry Leading Service
Our award-winning Customer Care Representatives talk to people who use absorbent products every single day, helping them choose the products that best meet their needs. When you call HDIS, you'll always speak to an experienced, caring professional who not only understands our products, but your needs and feelings, too. Just try us once and you'll never want to go back to buying from a store.
Our dedication to customer service has earned HDIS an A+ rating from the Better Business Bureau.
Better Convenience
Have you ever found yourself staring at an empty bag when the last thing you want to do is go outside? Like in the middle of the night? During a thunderstorm, or even worse, a snowstorm? When you buy from HDIS, you won't care what the weather's like. Because you only have to go as far as your front door!
No more going to the store with the hopes that they will have the products you need in your size. No more wrestling those bulky bags and boxes into your car and then into your home! At HDIS, we take care of all that for you and with our Personalized Delivery Plan, getting your incontinence products is more convenient than ever.
More Value
Having sold more Attends®, Depend®, and TENA® products than any other mail order company, we have talked to thousands of people who live with incontinence daily. We noted each customer's opinion about what they want in an absorbent product and used this information to design the Reassure® line of incontinence products. While Premium in design and quality, these products come directly from HDIS. There is no "middle-man" markup so you get them at wholesale price.
Privacy
At HDIS, we understand that purchasing incontinence products can be a sensitive issue. Therefore, all packages are delivered in plain brown boxes. The discreet box gives absolutely no indication of what's inside. Even our mailing label is discreet, displaying only the name "HDIS".
Anti-Discrimination
HDIS complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or gender. HDIS does not exclude people or treat them differently because of race, color, national origin, age, disability or gender. HDIS provides free aids and services to ensure all of our customers can communicate effectively with us. If you need access to these services, or believe that HDIS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or gender, please contact HDIS’ Compliance Officer at Compliance@hdis.com.
Our 100% Money Back Guarantee!
At HDIS, we stand behind our products and services 100%! If for any reason you are not completely satisfied with the products you receive from us, you may return unopened packages for a full, no-questions-asked refund in the original form of payment. There is no restocking fee, and you will not be charged for our cost in shipping the product to you. Once we receive the products back, we will credit your account or issue a refund within 14 days.
Please observe the following guidelines when returning products:
Due to health regulations, we cannot accept returns on any opened packages or used items. You are responsible for the cost of shipping the product back to HDIS. All products must be returned within 60 days of purchase.
Our customers have told us again and again that they are so relieved to be able to get the products they need, when they need them, without having to go to a store.
Effective March 2015, HDIS is no longer a Medicare Contract Supplier for diabetic testing supplies. Please see www.medicare.gov for a list of contracted suppliers.
Our Story
Since 1986, we've been more than a supplier; we've been a partner in dignity.
HDIS started with a simple idea: everyone deserves to feel confident, supported, and in control while managing incontinence. Nearly 40 years ago, we set out to change how people got the products they depend on, replacing inconvenient store trips and limited shelf selection with something better: expert guidance, a huge range of trusted brands, and discreet delivery right to the front door.
That idea became a mission, and that mission built a company. Today, HDIS is one of the nation's leading home-delivery sources for incontinence and personal care supplies, but we've never lost sight of what got us here: real people, on the phone, treating every customer like family. It's why so many of our customers stay with us for years, and why so many of them know our Customer Care Representatives by name.
We're proud of how far we've come. We're even prouder of how we got here, one conversation, one delivery, one relieved customer at a time.
Who We Serve
For the person managing incontinence.
Whether you're newly navigating bladder control challenges or you've been managing them for years, HDIS is here to make it simpler. From your first phone call or chat, you'll talk to a real person who understands the products and understands you. We'll help you find the right fit, the right absorbency, and the right routine, then deliver it straight to your door for as long as you need us.
For the caregiver.
If you're caring for a parent, spouse, or loved one, we know you're already carrying a lot. Let us carry this part. Our Personalized Delivery Plan™ takes reordering off your to-do list entirely; our team can help you understand Medicaid eligibility, and every package arrives in plain, discreet packaging that protects your loved one's privacy and dignity. You're doing the caregiving. We'll handle the rest.
Why Trust HDIS
Nearly 40 years of experience. Thousands of five-star relationships.
We know that choosing who delivers something this personal isn't a decision to take lightly. That's why we've built HDIS around accountability, not just convenience.
A+ Rated by the Better Business Bureau. Our commitment to honest service and customer satisfaction has earned us a long-standing A+ rating from the BBB and a BBB Torch Award for ethical business practices.
ACHC Accredited. HDIS meets rigorous, independently verified standards for quality and safety in home delivery of medical supplies.
Medicaid Eligible. Many of our products are covered by Medicaid, and our team can help you understand what's available to you at no extra cost.
Free Shipping on Orders Over $75. Discreet, reliable delivery right to your door, with free shipping on qualifying orders.
100% Satisfaction Guarantee. If a product isn't right for you, return it unopened for a full refund. No hassle, no restocking fee.
“I called HDIS after my grandmother received what looked like a past-due bill. She was frustrated and wanted to cancel her account, and honestly, I couldn’t blame her. I just wanted to pause things until we could figure out what happened.
When I spoke with Carrie, she calmly took the time to review everything. We ended up discovering there were actually three accounts in the system, which explained the billing confusion. She didn’t rush me off the phone or make it feel complicated. She walked through it step by step and helped reorganize the account so it finally made sense.
Caregiving can feel overwhelming at times, especially when paperwork or billing issues pop up unexpectedly. Having someone patient and kind on the other end of the line REALLY matters.
What stood out most to me was how Carrie handled the call — with professionalism, but also compassion. She even acknowledged the work I do as my grandmother’s caregiver, and that small moment of recognition meant a lot.
What started as a frustrating situation ended with clarity and relief. I’m grateful for the help and the understanding I received.” – Z.
We didn't earn that kind of trust by accident. We earned it one phone call, one delivery, and one satisfied customer at a time, and we intend to keep earning it every day.
Discretion & Privacy
At HDIS, we know privacy matters to our customers. That's why every package is delivered in a plain brown box that gives no indication of what's inside. Even our mailing label is discreet, displaying only the name "HDIS."
Our Guarantee
If for any reason you're not completely satisfied with your order, you may return unopened packages for a full, no-questions-asked refund, no restocking fee, and we won't charge you for our cost of shipping the product to you. Once we receive your return, we'll issue your refund within 14 days.
*Due to health regulations, we cannot accept returns on opened packages or used items. Customers are responsible for return shipping costs. All returns must be made within 60 days of purchase.
Compliance
HDIS complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or gender. Free aids and services, including interpreter services, are available to ensure all customers can communicate with us effectively. Contact our Compliance Officer at Compliance@hdis.com with questions or concerns.
Not sure where to start? Take our quick Product Quiz to find the right fit, request a free catalog, chat with us, or call us anytime at 1-800-2MY-HOME (1-800-269-4663) to speak with a real person who's here to help.
